Alexandre Serre

SERVICE DELIVERY MANAGER

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Service Delivery Manager

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Contact Info

Den Haag (the Netherlands)

+31 (0)6 30 86 45 84

aserre.mail@gmail.com

I am 31 and from Nantes (France). Graduated from the EPSI Nantes School (France) in October 2013, where I received a Master of Engineering (MEng), Information Technology, I decided to take the opportunity to work for different companies around the world.

Based out of IQVIA's Amsterdam office, I work as a senior consultant at IQVIA Commercial Compliance where I have been involved in global aggregate spend implementations. Before joining IQVIA, I have been working in organizations under different domains as a Software Engineer. My 7 years of experience enabled me to gain a deep knowledge of Microsoft development and working along with the clients to offer them solutions who fit their needs. Regularly confronted with unexpected problems, I am required to react and find solutions quickly. My main goal is to make sure that the client’s quality standards and deadlines are met.

Education

PRINCE2® Foundation and Practitioner Certificates in Project Management

PeopleCert
Graduated: 2019

Master of Engineering (MEng), Information Technology

EPSI Nantes (France)
Graduated: 2013

EPSI is the first School of Computer Engineering founded in France, and the first to obtain national register of professional certifications. EPSI provides structured teaching, and trains among the best computer science experts, with 60% of teachning dealing with technical subjects: software engineering, computer systems and networks, telecommunications engineering.

BTS in Computer Science Application Developer (a two-year technical degree)

EPSI Nantes (France)
Graduated: 2010

Baccalauréat ES-Level (High school degree in Economy)

Saint Paul Bourdon Blanc in Orléans
Graduated: 2008

Experience

Plotwise

Service Delivery Manager - Delft (the Netherlands)
Since January 2020

Responsible for connecting new customers to our planning services and coordinating the roll out of new releases to existing customers

Managing each phase in the delivery process to ensure we delivery a high quality service

Working closely together with clients, business development team and report directly to COO

IQVIA

Senior Technical Consultant - Amsterdam (the Netherlands)
May 2017 - December 2019

Managing the technical requirements and implementations of software solutions at several life sciences industry companies

Assisting and advising development teams into the implementation to archive all requirements

Being the bridge between the client and the developers

Advising the functional teams in term of technical changes by analyzing the impact in our applications

Ensuring that technical requirements were documented and covered in the system and interfaces

Ensuring business and IT acceptance through integration and end user testing

Kamernet

Software Developer - Den Haag (the Netherlands)
May 2016 - April 2017

Back-end and front-end developer for the redesign of the webiste

Realizing web projects; development of the Kamernet Web platform

Support the related services (API’s for the apps, SharedAPI used by Batch programs)

Contributing ideas and solutions with regard to technical issues

Close collaboration with the product owner and in-house developers

Capgemini FS GBU

Ingénieur Études et Développement - Nantes (France)
January 2015 - April 2016

Member of a team who develop an internal web application for the Groupe BPCE (Commercial Banking & Insurance). This application allows the agencies to manage the lifecycle of insurance contracts

Development of Windows Batch Scripting

Correction of anomalies, training users and the documentation updates

4DSP BV/LLC

Software Engineer - Alphen aan den Rijn (the Netherlands)
November 2014 - November 2015
Intern Software Designer - Austin, TX (USA)
June 2012 - October 2014

Interviewing users and analyzing their needs

Development of the company’s ERP (Enterprise Resource Planning) for components inventory system (purchase order system), customers database and finished products (inventory, traceability, RMA system...)

Improvement and maintenance of the company’s ERP. Implementation of new modules such as suppliers and sales system (sales orders, invoices)

Maintenance of existing applications

Development of the license generator program/database for Stellar IP

Training of the users and assist them as much as possible - Making presentations and writing documentations

Network and system administrator

Coordinating with team members to ensure 24/7 systems support and BCDR coverage